MoveSmart Crate Co Terms & Conditions

Effective Date: 09/12/2026

By booking and using services from MoveSmart Crate Co ("Company"), you ("Customer") agree to the following terms:

Rental Period

• Rental periods are defined at the time of booking.

• Equipment must be available for pickup on the scheduled date.

• Late returns may incur additional fees at the Company's discretion.

Payment Terms

• Full payment is due at the time of booking unless otherwise stated.

• Customer authorizes MoveSmart Crate Co to charge the payment method on file for:

  • Rental fees

  • Late fees

  • Damage or loss fees

  • Additional service charges

Security Deposit (if applicable)

• A refundable security deposit may be placed on the Customer's payment method.

• Deposit will be released upon return and inspection of Equipment.

• Deductions may be made for damage, loss, or late return.

Use of Equipment

Customer agrees to:

• Use Equipment only for its intended purpose

• Not overload [crates/bins/units] beyond reasonable weight limits

• Not expose Equipment to hazardous materials, extreme conditions, or misuse

• Keep Equipment in their possession and control during the rental period

Delivery and Pickup

• Customer must ensure clear and safe access for delivery and pickup.

• Missed delivery/pickup due to Customer unavailability may result in additional fees.

• Equipment left outside is at Customer's risk once delivered.

Liability Waiver and Limitation of Liability

Customer acknowledges and agrees:

• Use of Equipment involves inherent risks including property damage or injury.

• MoveSmart Crate Co is not responsible for:

  • Damage to personal property during packing, moving, or transport

  • Injuries sustained during use of Equipment

  • Improper stacking, loading, or securing of Equipment

To the fullest extent permitted by law, MoveSmart Crate Co's liability is limited to the amount paid for the rental service.

No Control Over Moving Process

MoveSmart Crate Co does not participate in packing, loading, transport, or unloading. Customer assumes full responsibility for all activities involving the Equipment after delivery.

Damage or Loss of Equipment

Customer agrees to return all Equipment in the same condition received, excluding normal wear and tear.

Fees:

• Damaged [item]: $15 per crate

• Lost or Unreturned [item]: $25 per crate

Final determination of damage is at the Company's discretion.

Indemnification

Customer agrees to indemnify, defend, and hold harmless MoveSmart Crate Co], its owners, employees, and affiliates from any claims, damages, or liabilities arising from:

• Use or misuse of Equipment

• Violation of this agreement

• Injury or damage caused during the rental period

Cancellation and Rescheduling Policy

Cancellations:

• More than 48 hours before delivery: Full refund

• Within 48 hours: 50% refund

• Same-day cancellation: No refund

Rescheduling:

• Allowed up to 24 hours before delivery at no charge

• Subject to availability

Late Return Policy

• Equipment not ready for pickup may result in:

  • Daily rental extension fees

  • Additional pickup charges

Access and Failure to Perform

If MoveSmart Crate Co is unable to deliver or pick up Equipment due to:

• Inaccessible location

• Incorrect address

• Customer absence

Additional fees may apply.

Force Majeure

MoveSmart Crate Co is not liable for delays or failure to perform due to events beyond its control, including but not limited to weather, natural disasters, or transportation issues.

Agreement Acceptance

By completing a booking, Customer confirms they have:

• Read and understood this agreement

• Agreed to all terms and conditions

• Authorized all applicable charges

Governing Law

This Agreement shall be governed by the laws of the State of Idaho.