Effective Date: 09/12/2026
This Privacy Policy explains how [Your Company Name] collects, uses, and protects your personal information when you visit [yourwebsite.com] or use our services. By using our website or booking our services, you agree to the practices described below.
1. Introduction
MoveSmart Crate Co ("we," "us," or "our") operates movesmartcrateco.com and provides reusable moving crate rental services in Eagle, ID and surrounding areas. This Privacy Policy describes how we collect, use, share, and protect your personal information.
By accessing our website or booking our services, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please do not use our services.
2. Information We Collect
Information you provide directly:
Full name
Email address
Phone number
Current address (delivery address)
Destination address (pickup address), if applicable
Building access codes or entry information
Payment information — processed securely by [payment processor, e.g. Stripe]. We do not store your full card number.
Messages or notes submitted through contact or booking forms
Information collected automatically:
Browser type and device information
Pages visited on our website and time spent
Referring website or source
General geographic location (city or region level)
Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
Process and fulfill your rental booking
Schedule and coordinate delivery and pickup logistics
Send booking confirmations, reminders, and follow-up communications
Respond to your questions and support requests
Charge applicable fees including rental fees, extension fees, and damage or loss fees
Improve our website, services, and customer experience
Send occasional updates or promotions — you may opt out at any time
4. Payment Processing
All payments are processed securely through Stripe. MoveSmart Crate Co does not store, view, or have access to your full credit card number or banking details. These processors are PCI-DSS compliant and bound by their own privacy policies.
Your payment method may be stored securely on file to facilitate charges for lost or damaged equipment as outlined in our Terms & Conditions. You may request removal of your saved payment method at any time by contacting us.
For more information, visit https://stripe.com/privacy.
5. Sharing of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service providers: Stripe, GHL, and other vendors that support our operations. These providers receive only the data necessary to perform their functions.
Legal compliance: If required by law, court order, or government request.
Business protection: To protect the rights, property, or safety of MoveSmart Crate Co, our customers, or the public.
Business transfer: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction.
6. Cookies and Tracking
Our website uses cookies to improve your browsing experience, analyze traffic, and understand how visitors interact with our site. You may disable cookies through your browser settings; some features may not function properly if disabled. We do not use cookies to display third-party advertising.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, enforce our agreements, and maintain records required for tax and accounting purposes. When no longer needed, we delete or anonymize it securely.
8. Your Rights and Choices
You have the right to:
Access a copy of the personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal information, subject to legal retention requirements
Opt out of marketing communications at any time
Remove a saved payment method on file
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
9. Data Security
We take reasonable steps to protect your information, including encrypted payment processing, secure website hosting, and limited access on a need-to-know basis. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 18. If we learn we've collected such information, we will delete it promptly. Contact us at [email protected] if you believe we have information from a minor.
11. Third-Party Links
Our website may link to third-party sites (e.g., payment processors, social media). We are not responsible for their privacy practices and encourage you to review their policies.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We'll update the Effective Date when changes are made. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
13. Governing Law
This Privacy Policy is governed by the laws of the State of Idaho. Disputes shall be resolved in the courts of Ada County, Idaho.
14. Contact Us
MoveSmart Crate Co
Eagle, ID
[email protected]
movesmartcrateco.com